Refund & Return Policy

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Effective date: August 13, 2026 · JinZun Trophy · ATOP® (trophyjz.com)

JinZun Trophy · ATOP® supplies factory-direct trophies, medals, plaques and award products to wholesalers, distributors, importers and event companies. Because our products are made to order and frequently customized, our return and refund terms are designed around B2B production and export — not retail returns.

1. Samples

  • Samples are produced to your approved artwork and specification before mass production.
  • For most standard custom projects, the sample fee is refundable or deducted from your bulk order once production is confirmed.
  • Once a sample has been manufactured to the approved artwork, it cannot be returned unless it is defective or materially different from the approved design.

2. Bulk Orders

  • Bulk production begins only after you approve the sample or digital proof and confirm the order in writing.
  • We are responsible for manufacturing defects and for matching the approved sample, materials and finish parameters.
  • Once production has started, orders cannot be cancelled or changed without agreement; any resulting material and labor costs will be quoted transparently.

3. Quality Claims

  • Please inspect the goods upon receipt and notify us of any issue within 7 days of delivery, with photos or a short video of the problem.
  • For verified defects (wrong material, wrong finish, broken parts in transit, printing errors against the approved artwork), we provide replacement pieces or a credit — at our option.
  • Claims submitted after 7 days, or issues caused by incorrect specifications provided by the buyer, improper storage, or damage after delivery, are not covered.

4. Replacements & Refunds

  • If a defect is confirmed and replacement is not practical (for example, an event deadline has passed), we will issue a credit or partial refund proportional to the affected quantity.
  • Refunds are processed to the original payment method after the claim is approved, normally within 15 business days.
  • Shipping costs are not refunded for buyer-caused changes, cancellations or incorrect order details.

5. Customization & Mold/Tooling Fees

  • Custom molds and tooling are quoted separately and remain the property of the buyer once fully paid, subject to applicable law.
  • Mold fees are non-refundable once mold development has started, unless agreed otherwise in writing.
  • Custom products are produced to your approved artwork; color differences due to screen calibration or slight production tolerances are normal and not considered defects.

6. Shipping & Delivery

  • Risk of loss transfers to the buyer according to the agreed incoterm (for example, FOB, CIF or DDP).
  • We are not responsible for delays caused by carriers, customs, weather, holidays or force majeure after goods are handed to the carrier under the agreed terms.
  • Please check cartons at delivery; note any visible damage on the carrier’s documents and report it to us and the carrier.

7. How to Start a Claim

Contact your dedicated sales manager or email susan@jzstationery.com / WhatsApp +86 182 5899 2555 within 7 days of delivery with your order number, photos and quantity affected. We normally confirm a solution within 3 business days.

8. Contact

Yiwu Jinzun WenTi Products Co., Ltd. · No. 139, Jingsan Road, Beiyuan Street, Yiwu, Zhejiang, China · susan@jzstationery.com