Frequently Asked Questions
Everything wholesalers, distributors, importers and event suppliers ask before placing a trophy, medal or custom award order with JinZun Trophy (ATOP). Can’t find your answer? Message us on WhatsApp — we reply within 24 hours.
Ordering & MOQ
What is your minimum order quantity (MOQ)?
We support flexible MOQ for different projects. Standard designs can start with small trial orders, while fully custom new molds carry a tooling cost and a higher production MOQ. Send your product style, quantity and requirements for a clear quotation.
Can I place a trial order before buying in bulk?
Yes. Trial orders let you check quality, finishing, packaging and delivery before committing to container quantities. Most distributors start with a small order, then repeat and scale up once quality is confirmed.
Do you support mixed orders?
Yes, customers can combine different award products in one order — trophies, medals, plaques, ribbons and accessories — with combined packing and one shipment.
Can I mix products in a full container?
Yes. Mixed container loading is standard for distributors and importers. We plan the carton sizes and loading mix together so you get the most value from your container.
Do prices get better with higher volume?
Yes, pricing is tiered by quantity. Larger order volumes reduce unit cost. Send your target quantity and we will quote each price break clearly.
Customization · OEM & ODM
Do you support private labeling (OEM)?
Yes, we support OEM private label projects — your logo on trophies, medals, plaques, ribbons and custom packaging, exactly as your market needs.
Can you help us develop new products (ODM)?
Yes. Our design team helps distributors develop new award collections. From a sketch, photo or market idea, we build the artwork, confirm materials and costs, produce a sample and deliver a product ready for your market.
Can you make custom trophies with our logo and design?
Yes. Logo engraving, laser marking, printed plates, custom shapes, colors and packaging are all available. Send your logo or artwork and we will confirm the best production method.
Can you replicate an existing trophy from a photo?
Yes. Send clear photos with dimensions and material preferences. Our design and mold team rebuilds the trophy for manufacturing and confirms tooling and sample costs before production.
What can be customized — material, size, color, finish?
Almost everything: material (metal, crystal, resin, wood, plastic), size, plating and finish (gold, silver, bronze, antique), ribbon and lanyard colors, engraving text, base style and packaging.
Are mold and tooling fees charged? Are they refundable?
Custom molds are quoted separately based on the design. The mold fee is refundable or deducted from your bulk order once the agreed order volume is reached — a standard factory-direct arrangement.
Can you produce our brand packaging — boxes, ribbons, labels?
Yes. Custom gift boxes, polybags, sleeves, ribbons, lanyards and product labels with your brand are all available, from simple to premium presentation packaging.
Samples & Design
How fast can I get a sample?
For standard custom designs, samples usually take 5–7 days after artwork confirmation. Urgent projects can be scheduled faster. Samples ship by express so you can inspect quality before mass production.
Is the sample fee refundable?
For most standard custom projects, the sample fee is refundable or deducted from your bulk order once production is confirmed. We confirm this clearly in your quotation.
Can my sample include my logo and engraving?
Yes. Samples are made to the same specification as production, including logo engraving, colors and packaging, so what you approve is what you receive at scale.
Do you provide a digital proof before making a sample?
Yes. We provide a digital design proof first, so you can adjust the layout, text and logo before any production cost is spent.
Can you match a specific color or finish?
Yes. We match Pantone colors for enamel, printing and ribbons, and match plating finishes such as bright gold, matte gold, silver, nickel and antique bronze.
Quality & QC
How do you keep bulk order quality stable?
We produce with the same molds, materials and finish parameters as the approved sample, with inline checks during die-casting, plating, engraving and assembly, plus a final batch inspection before packing.
Do you inspect every piece before shipping?
Every batch is checked against the approved sample. For large orders we combine full visual checks on key items with random sampling, and we correct any issues before packing.
Can you share production photos and videos?
Yes. We share production photos, packing photos and, for larger orders, packing videos before shipment so you can confirm the goods match the approved sample.
What happens if products arrive defective?
For verified defective pieces, we provide replacements or credit. Please share photos of the issue and we will solve it quickly — quality issues are rare because we inspect before shipping.
Do you offer a quality guarantee?
Every order is produced and checked against your approved sample, with pre-shipment photos and videos as evidence. Confirmed defects are replaced or credited.
Production & Lead Time
What is your production capacity?
Our Yiwu factory operates 20 production lines with a team of 50+ staff covering die-casting, electroplating, engraving, assembly, QC and packing. We regularly handle large event programs with flexible priority scheduling.
What is your normal lead time?
Samples take about 5–7 days for standard custom designs. Mass production takes about 10–15 working days after sample approval, plus shipping time. Custom molds add 2–4 weeks of tooling.
Can you handle urgent orders before an event deadline?
Yes. For confirmed event dates we can arrange priority production and express shipping. The earlier you confirm, the safer the schedule — for urgent programs, contact us before you finalize the timeline.
How far ahead should I order for a major event?
For standard designs with engraving, 6–8 weeks is comfortable. For fully custom molds and large quantities, plan 2–3 months ahead to allow tooling, sampling, production and shipping time.
Factory & Company
Are you a real factory or a trading company?
We are a real manufacturer. JinZun Trophy owns its production plant in Yiwu North Park with die-casting, injection molding, electroplating, engraving and assembly lines — not a trading company buying from third parties.
Where is your factory located?
No.139, San Road, Beiyuan Street, Yiwu, Zhejiang, China (浙江省金华市义乌市北苑街景三路139号). See our contact page for the map.
Can we visit the factory?
Yes, overseas buyers are welcome. Many of our partners visit during trade fairs or sourcing trips. If you can’t travel, we can arrange a live video tour of the production floor via WhatsApp or video call.
Do you export globally? Which countries do you ship to?
Yes. We export to distributors, importers and event companies across Europe, the Americas, the Middle East, Southeast Asia and Africa, including World Cup and Olympic-related award programs.
Is ATOP your trademark?
Yes. ATOP is the internationally registered trademark of JinZun Trophy award products, used alongside the Chinese brand 金尊奖杯 (JinZun Award).
Shipping & Payment
Do you ship internationally?
Yes, we ship worldwide by sea, air or express. We regularly export full containers as well as small express parcels for samples and trial orders.
Who arranges shipping and freight?
We can arrange freight and export documentation for you (FOB, CIF or DDP depending on destination), or ship to your own forwarder. Tell us your preferred incoterm and destination port.
What payment terms do you accept?
T/T is standard for bulk orders; PayPal and Western Union are accepted for samples and small trial orders; L/C can be discussed for large contracts. Payment terms are confirmed in the quotation.
What export documents do you provide?
Commercial invoice, packing list and bill of lading are standard. Certificates of origin, inspection reports and other documents can be prepared as required by your country.
Support & Contact
What information should I send for a quotation?
Product type, style or photo, size, quantity, logo file, material and finish preference, packaging needs, target delivery date and destination country. The more detail you share, the more accurate the quote.
How fast do you reply to inquiries?
We review B2B inquiries and reply within 24 hours, usually within 5 business hours, with product suggestions, quotation details and estimated lead time.
Who will I be in contact with?
You will get a dedicated export sales manager on WhatsApp and email. For key accounts and major programs, our general manager is directly involved from quotation to delivery.
Can we talk by video call?
Yes. We regularly hold video calls to review designs, show samples and walk through the factory. Just message us on WhatsApp to arrange a time that suits your time zone.
Still have questions?
Ask us directly — no waiting for an automated reply. Send your product details or design and get factory pricing within 24 hours.